Building Services

Building Management

The 801 Grand building management office is located in suite 290 adjacent to the High Street Security Desk. The normal hours of operations are 8:00 a.m. to 3:30 p.m. Monday through Friday, excluding holidays.

Submit an online work order request.

The following personnel can be reached for assistance with 801 and the 901 Grand parking garage:






Assistant General Manager




Senior Property Administrator




Engineering and Maintenance

Listed below is the contact information for the engineering and maintenance staff at 801 Grand. 
The following engineering personnel can be reached at 515-244-7801
Zach Waller - Operating Engineer
Jordan Baird - Operating Engineer

Building Holidays

The 801 Grand Building will be closed during the following holidays.

  • New Years Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day


Building HVAC (heating, ventilation, and air conditioning) hours are as follows:

  • Monday through Friday: 6:00 a.m. – 6:00 p.m.
  • Saturday: 7:00 a.m. – 1:00 p.m.
  • Sunday and Holidays: None

Additional heating and cooling is available after hours and may be subject to an hourly rate. Please contact the Management Office for additional information.


Rent & Parking Payments

Please submit all rent payments to the following address:

Regular Mail

Jones Lang LaSalle Americas Inc
4828 Solution Center
Chicago, IL 60677-4008
Reference: Lockbox 774828

Overnight Address

Lockbox Site: Chicago
350 East Devon Ave
Itasca, IL 60143
Reference: Jones Lang LaSalle Americas Inc Lockbox 774828

Janitorial Services

Heritage Building Services is 801's janitorial partner.  During business hours Monday through Friday, day porter services are provided to respond to Tenant cleaning needs. Monday through Friday, nightly cleaning begins after 5 p.m.

If you have a special cleaning request please contact the 801 Grand Management Office at 515-244-7801 or tenants can request servcies via the work order system located within the Tenant Services tab of this site.

If you have any large items that need thrown away that do not fit in the trash cans, please place the green ‘Trash’ sticker on each item and place them near a trash can or near the freight elevator. Please contact the 801 Grand Management Office if you do not have these stickers.

Recycling Program

801 Grand has successfully implemented a building-wide single-stream recycling program.  Single-Stream (also known as "fully commingled" of "single sort" recycling refers to a system in which all paper, fibers, plastics, metals, and other containers are mixed in a collection truck, instead of being sorted by the depositor into separate commodities (newspapers, paperboard, corrugater fiberboard, plastic, glass. etc.) and handled separately throughout the collection process.  In single stream, both the collection and processing systems are designed to handle the fully commingled mixture of recyclables, with materials being separated for reuse at a materials recovery facility.  All single stream items can be placed in the blue containers located within the tenant’s space. If additional blue containers are needed, please contact the 801 Grand Management Office at 515-244-7801.

A single stream dumpster is located at the 801 Grand loading dock directly adjacent to the cardboard recycling container. Each container is clearly marked as cardboard or single stream.  Heritage Building Services has been trained to place all items located in the blue bins in the single stream container on the loading dock.  If you have cardboard that needs recycling, please fold the cardboard down and place the cardboard next to a trash can or in the freight elevator vestibule.  Heritage will place all cardboard that is folded down and located next to trash cans or in the freight elevator vestibules of each floor in the identified cardboard dumpster.

Detailed instructions for our single stream recycling program can be found by contacting the 801 Grand Management Office.

Thank you to all tenants for their participation in this program. 

Postal Services

Mail is handled by the U.S. Postal Service and delivered once daily to the tenant mailboxes located on the 1st floor.

Outgoing mail can be deposited in the blue U.S. Postal Service boxes located on the southwest corner of 9th and High.

There are also UPS and FedEx drop boxes located on the first floor South Lobby.

Freight Elevator Dimensions

Door: 5’ width x 9” height

Cab: 6’ ¼” width x 12” height x 11’2” depth

Maximum capacity is 7,500 pounds. The overhead beam can handle loads up to 4,000 pounds. The service vestibule on all floors has an 8' clear height.

During the weekday a dockmaster is available from 6 a.m. to 4 p.m.